News & Insight

It Pays to Connect with Dialogue Your engagement specialists must be able to connect uniquely as a human to your customers. Tasked with improving overall customer experience (CX) metrics, you know there’s something different that your engagement specialists should be doing when it comes to customer interaction, but what exactly is that? How can you increase dialogue without sacrificing customer-facing metrics? Read More
STARTEK Recruiting to Fill 330 Jobs in Myrtle Beach STARTEK (NYSE: SRT), a leader in business process outsourcing services, is immediately hiring full time employees at its Myrtle Beach engagement center to support a telecommunications client. The company is seeking to fill 115 positions this month and a total of 330 positions by the end of the summer. Read More
Was it good for you? How ditching metrics-driven engagement can transform your reference specialists into communication masters Leaders in the customer experience (CX) industry know that they need to make pivotal choices about the ideal customer engagement in the contact center. You may have great specialists with high efficiency metrics, but those metrics may not mirror customer satisfaction scores. And, if it's not good for your customer, it certainly isn't good for your brand. Read More
Are you killing your call center with compliance-driven metrics? Creating a unique customer experience that enhances your brand requires juggling compliance while embracing dialogue. If your business requires strict compliance protocols in the contact center, it may seem impossible to integrate spontaneous dialogue without sacrificing efficiency metrics. But, if your focus remains solely on compliance-driven metrics, you may be killing your call center. Read More
STARTEK Science Lab experts presented keynote at J.D. Power ROC STARTEK, a leader in business process outsourcing services, announced today that its team of dialogue experts presented keynote sessions at the J.D. Power 2017 Roundtable of Champions (ROC) event held February 27-March 1, at the Grand Hyatt DFW International Airport, Dallas, Texas. Read More
Nailing tech support calls? You may be having only partial-brain conversations with your customers Nailing first-contact resolution calls? FCT scores in the stratosphere? Before you give your team a high five, look closer. Your engagement specialists may be having only partial-brain conversations with your customers, resulting in missed opportunities for building brand allegiance and customer loyalty by simply having a ‘whole-brain’ conversation. Read More